Full Job Description

Client Services Representative
Forest Lake, MN
Job type: Full-time

Seeking a bright, ambitious and motivated Client Services Representative with strong attention to detail and communication skills. This candidate would provide support to all of the Gaughan clients. There is strong potential for growth in this position!

Principal Responsibilities

include the following, other duties may be assigned as needed.

• Answering phone and returning voicemails
• Processing incoming client correspondence (email, mail, web chat)
• Data entry and scanning
• Create work orders and send to vendors
• Understand high priority client service needs
• Coordinate high priority work orders with Services Coordinator
• Communicate scheduled services with clients
• Conduct follow up calls, emails and surveys with clients
• Assist with mailings
• Assist with ordering supplies, stocking kitchen items, sorting mail and other duties as needed.

Desired Skills

Excellent written and oral communication skills. Must possess the ability to function at a high level of efficiency while working in a very busy environment. We are looking for someone who can multi-task, someone who is eager to learn and take on new tasks and can help anywhere in the office, who has experience using Microsoft products. There are multiple softwares utilized in this position (Yardi, Service Fusion, Vantaca) and ability to navigate between all is a must. Must be able to interact and communicate effectively with all levels of the organization, display a team-player attitude. Strong decision making ability and attention to detail is required.

Education/Experience

Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to the following:

Education:

Equivalent to completion of the Twelfth Grade (Required)

Experience Needed:

4+ years customer service experience
Knowledge of Excel, Word, email and other computing software

Job Type: Full-time

Pay: $16.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer service: 4 years (Required)

Work Location:

One location

Full Job Description

We are now seeking a team of two caretakers to live on site. In place of an hourly wage, you would receive a salary compensation utilized as a rent credit. Please submit BOTH resumes for consideration! We are excited to hear from you!

Principal Responsibilities

• Maintaining common areas and grounds daily
• Light Maintenance Indoor and Outdoor
• Weekly Lawn Care and light landscaping
• Snow Removal and Salting sidewalks
• Entering units to complete resident work orders
• Clean vacated homes and have rent ready within 24 hours after being vacated
• Assist Resident Manager with deliveries and projects
• Other duties may be assigned
• Must Live On-Site

Appearance and Attitude

· Remember most renters pick their home because of the on-site employees. Most residents will renew their leases based on the prompt and courteous service they receive.

· It is imperative to remain constantly aware of the fact that you are a representative of the entire management staff.

· The image you portray at all times is important.

· Proper grooming, attire, and communication skills are a MUST at all times and in ALL SITUATIONS.

· To communicate well, you must be a good listener.

Physical Requirements

• Ability to stand, walk, reach, climb, bend and kneel
• Ability to lift up to 30 pounds frequently and 50 pounds occasionally
• Ability to reach above the shoulders
• Ability to use hands and fingers to grasp, twist and pull
• Ability to shovel sidewalks
• Ability to mow the grass
• Inspect property and note if improvements are needed, recording deficiencies and taking action.
• Constant communication with office staff and your manager is required.

Company Core Values

• Honesty/Integrity
• Priority Focused/Accountable
• Positive/Solution Based
• Hardworking
• Strong Communications

Job Type : Part-time

Pay : $12.00 per hour

Schedule :

• Monday to Friday
• On call
• Weekend availability

Education:

High school or equivalent (Preferred)

License/Certification:

Driver’s License (Required)

Work Location:

One location

Job Description

A service technician provides maintenance services for a portfolio of properties in the Twin Cities area.  This position ensures timely completion of all assigned maintenance duties and other tasks consisting of general and preventative maintenance repairs.

Primary Responsibilities:

• Perform diversified duties to install and maintain equipment throughout buildings; including but not limited to, electrical, plumbing, carpentry, masonry, pool maintenance.
• Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors.
• Working knowledge of HVAC systems.
• Provide emergency/unscheduled repairs and perform scheduled maintenance repairs on an “on-call” basis.
• Read and interpret equipment manuals and work orders to perform required maintenance and service.
• Ability to troubleshoot; diagnose problems, replace or repair parts, test and make adjustments.
• Perform a variety of plumbing maintenance and carpentry functions.
• Use a variety of hand and power tools to maintain property.
• Comply with safety regulations and maintain clean and orderly work areas.
• Coordinate special projects as needed

Knowledge, Skills, and Abilities:

• Experience or training in building maintenance such as HVAC, appliance repair, plumbing, electrical, windows and preventative maintenance.
• Willingness to learn and assist above and beyond as part of “the team”.
• Ability to self-direct.
• Good interpersonal skills.

Minimum Requirements:

• Maintenance experience preferred.
• Valid driver’s license along with a clean driving record.
• Must be able to pass criminal background screening.
• Must provide own hand tools.
• Access to reliable transportation.
• Must be able to work on call and be available for overtime as is needed, which is very rare.
• 2 years customer service, plumbing and HVAC experience.

Physical Requirements:

• Ability to stand, walk, reach, climb, bend, kneel and reach above the shoulders.
• Ability to lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to use hands and fingers to grasp, twist and pull.
• Withstand external weather conditions such as working outside in the rain, cold, heat or other adverse weather.

Additional Requirements:

• Attendance is an imperative job function.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Company Core Focus: 

We care for people’s real estate interests through brokerage, development, construction, management and maintenance services.

Company Core Values:

• Honesty/Integrity
• Priority Focused/Accountable
• Positive/Solution Based
• Hardworking
• Strong Communications

Job Description

A Leasing Agent supports the property’s needs in its day-to-day development and property management duties with primary focus on the administrative, clerical, research, sales, and customer service duties.

Primary Job Duties:

• Scheduling showings on vacant units to interested renters.
• Staging of vacant units.
• Ensure property is rented to fullest capacity.
• Preparing and processing all leases and related forms. Ensure that new resident(s) understand all portions of the lease before signing.
• Handle all details of move-ins and move-outs and provide assistance; giving special attention to the previous unit inspection check-in’s and check-out’s.
• Upon resident move in, show the resident the operation of all appliances, locations of lockers, and garages. Point out the amenities on site (picnic areas, swimming pools, playground, etc). Make new residents feel welcome and comfortable in their new home and community. Provide your name and office number.
• Schedule pre-move out inspections to Maintenance 45 days prior to scheduled move out or ASAP if notice was shorter.
• Ensure all maintenance requests are handled properly and that residents are informed when parts must be ordered to complete the work.
• Call in and submit all maintenance work orders and maintain the work order log. Closing leasing agent to submit log and work orders to maintenance every evening.
• Complete the paint and shampoo report.
• Ensure distribution and personally hand deliver lease renewals.
• Answer phones and be sure to answer by the 3^rd Check voicemails immediately. Respond to emails and phone calls on your behalf and the behalf of those you assist.
• Create, prepare, and ensure distribution of company or community-issued letters/notices; including lease violations, snow removal, emergency, general tenant notices such as reminders. This does not include collection/late notices.
• Tenant relationship management such as noise calls, etc. Direct anything larger to Management.
• Follow up on leads daily.
• Update charts; including availability and white boards and office boards.
• Communicate consistently with management.
• General office filing.
• Complete resident index cards.
• Enter resident information into buzzer system upon move in and move out.
• Entering, generating and utilizing company reports (Monday reports). Generate call logs and traffic logs and prepare weekly vacancy reports.
• Represent the company in a professional manner at all times. Refer to and abide by proper etiquette in Employee Manual and Code of Conduct.
• Remain up-to-date on all OSHA/safety regulations.
• Ensure that all residents are provided with a clean, safe, well-maintained community.
• Report all accidents/injuries to supervisor and then to Human Resources for processing.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Other miscellaneous duties as requested

The Leasing Agent must be available to work every other Saturday (minimum of 2 Saturday’s per month) and rotate evening/close shifts.

To ensure adequate coverage at each property upon an employee absence, prior approval must be given by supervisor via calendar invite to include a coverage plan. Emergency absences will be dealt with on a case by case basis.

Company Core Focus:

We care for people’s real estate interests through development, construction, management and maintenance services.

Company Core Values:

• Honesty/Integrity
• Priority Focused/Accountable
• Positive/Solution Based
• Hardworking
• Strong Communications